WHO ARE WE?

At Horizontech Computer Specialists, we believe true service starts after the product you have purchased from us is installed in your home or business. We follow through on our commitment of excellence with exceptional customer service. Our team of service associates are available via phone or e-mail and can offer remote assistance to ensure your utmost satisfaction.

SUPPORT FOR YOUR iDEVICES

Having trouble configuring your device? Bring it in store for expert help. Prices start at just $5

SECURITY & VIRUS PROTECTION

Securing and protecting yourself & family from identity theft has become the number one priority this Millennium. Horizontech can offer advice and solutions to all personal and business needs.

UPGRADE YOUR HARDWARE

Technology moves at a fast pace and lets face it, for most of us its hard to keep up. Horizontech is here help you make the right decision.

HORIZONTECH SOLUTIONS

We services all customers, ranging from students, to serious PC Gamers, to corporations and government organizations. Due to the quality of our service and equipment, our customers are always satisfied. So if you are looking for parts, a new system, or just the latest tech trends, give our friendly staff a call and let us find a solution for you.

SERVICES, REPAIRS, UPGRADES

Horizontech endeavours to keep our prices fair. Prices can be dynamic and change without warning. Please check in store for the most up to date prices on service, repairs, upgrades & on componet prices.
REPAIRS
REPAIRS In-store Repair & Service – from $44 (minimum charge). On-Site Repair Hourly Service – $99 call out then $66 per half hour after. First half hour free. Virus, Spyware and Malware removal – $109 (Scanning and removal) to $149 (Anti-Virus Software included). Remote Desktop Support – $44 initial charge (includes first half Hour) , $33 per half hour thereafter.
SOFTWARE UPGRADES
Software upgrading is something everyone faces sooner or later. We can guide you in operating system and office suite upgrades and suggest alternatives to suit any budget. Whatever your needs Horizontech has the solution.
COMPUTER NETWORKING
Software upgrading is something everyone faces sooner or later. We can guide you in operating system and office suite upgrades and suggest alternatives to suit any budget. Whatever your needs Horizontech has the solution.
IPHONE & MAC DEVICES
We provide a repair service for iphones, iPods, iPads and Macs. We also provide repairs for most other makes and models of phones. Most repairs are completed within 24 hours. We also carry some accessories. Call or email for a quote on your Phone or other device .
FOR SMALL BUSINESS
Small business solutions is our speciality. We can supply, and build PC’s, Laptops and Network Servers designed to suit your business needs. Please call to discuss the options available for your business.
COMPUTER SERVICING
Like a car your PC or Laptop needs a service every once in a while. If your a home user in a low dust area we suggest you bring it into our shop for a service once a year. If your opererate a business and/or are in a high dust area we suggest you service at least twice a year. Prices start at just $77.

CUSTOMER CARE

In today’s computer world, performance is everything, and that applies as much to the service you receive as to the components inside the box. It is Horizontech's goal to be more than just a computer shop which supplies new technology. Whether you are a novice or a tech guru, you are sure to enjoy dealing with Horizontech Computer Specialists. We work passionately to exceed your expectations every time.

REMOTE DESKTOP ASSISTANCE

Many computer issues are caused by windows virus, spyware, suspect e-mails and user error. It can now be fixed remotely by an experienced computer technician. Rather than you bring your computer to store or ask someone come to your house, you can now call a reputable Horizontech technician to fix it for you by remote login into your computer.
What problems can this resolve?

  •  Most issues providing it’s not hardware related.
  • Software Setup, Configuration install or uninstall programs like iTunes etc…
  • Email issues (sending / Receiving) & New Email account setups.
  • Minor virus infections (if too complicated, credit towards service.)
  • Driver related problems. Printer set up. Wireless network Jobs, internet sharing, networking
  • Installing or Renewing OEM Internet Security.
  • General Help using computer and programs, backing up files,
  • System Clean-up and optimisation, security check,
  • Remote support can be used to pre-qualify the customer for Workshop or onsite service.

How to Book a Job Now?
Call Horizontech Computer Specialists now on (03) 9555 6684.
FOR SMALL BUSINESS
Small business solutions is our speciality. We can supply, and build PC’s, Laptops and Network Servers designed to suit your business needs. Please call to discuss the options available for your business.
Is it secure?
Yes, system is secured using team veiwer. A technician can only access the customers PC when they provide the password generated by team veiwer. What are the Customers’ requirements for remote support? 28.8 Kbps or greater internet connection. Windows XP or newer Internet Explorer, Mozilla Firefox 1.0 or later or Safari 1.3 or later. Team Veiwer available here for download
How Much Does it Cost?
Casual rate: $44 initial charge (includes first half Hour) Before Commencement of remote session. $33 per half hour thereafter. (Charged at the end of session)
What if we are unable to fix your issue remotely?
Horizontech Computer Specialists will offer to use your remote support initial payment of $44 as credit towards a Workshop Service or Onsite Service.

CUSTOMERS SAY

Great service well priced fast repairs would highly recommend.
Marty Corcoran
Marty Corcoran,
In this hectic busy business world we strive to succeed and to expand. I own and operate my company – Ground Penetrating Radar Systems. Four years ago I experienced a major computer failure and an associate recommended and introduced to Paul Thorogood of Horizontech. After initial discussion with Paul and explanation of the computer fault, I expressed […]
Marshall Trickey
Marshall Trickey,
Very honest and helpful experience. Would recommend to others!!
Robert Warnock
Robert Warnock,
Great service and expert advice. Cannot go wrong. Rare to find these days .
Rob Raven
Rob Raven,
Outstanding Service from Paul at Horizontech who is a wizard in helping me with Slight and Large Technical Computer problems! I thoroughly recommend Horizontech for Computer advice including Hardware and his advice is terrific at all times–and so prompt!
Roger Wilson
Roger Wilson,
We are the Australia branch of an international business. Due to our IT being managed remotely from our overseas factory IT support can be difficult. Enter Paul from Horizontech, who was able to configure, liase with the factory IT then manage and repair our computer network with ease. Paul was flexible due to the time […]
Sam Colman
Sam Colman,
Horizontech have looked after my personal and business computer needs for over 5 years, awesome friendly service. Quality solutions and advice all at a price I can afford.
Graeme Mills
Graeme Mills,
Paul and his guys at Horizontech have been supporting my small business for the last 3 years. Fast, friendly and spot on when it comes to advice and customer service. He is definitely the Go To Man when it comes to fixing any techy problems whether it’s My Mac that is moving at Glacial Slowness […]
Mike Jensen
Mike Jensen,
Horizontech is fast,friendly,but more than that,they listen,they install,they are on the spot, and always professional. I recommend Horizontech.They have taken a huge weight off my shoulders and retain a sense of humour!
Lea Bushell
Lea Bushell,
I have been a customer of Horizontech for five years and have seen a remarkable growth in this business over that time due to management’s insistence on competence and personal attention to customer requirements. I have no hesitation in recommending Horizontech for all your computer needs.
Prudence Vernall
Prudence Vernall,
Great customer service.. fast, reliable, helpful & friendly. Thank you Paul & Mel.. we appreciate all you have done, in such short notice!! I have no hesitation in recommending Horizontech.. they’re the best!!
John Kontsellis
John Kontsellis,
Paul and his team have been looking after my IT needs for over 5 years now. Their advice and customer service is always helpful and friendly and very reasonably priced. It’s rare to find their level of service these days. Yet to find a problem that Paul cannot solve! Keep up the great work guys. […]
Tim Atkins
Tim Atkins,
Paul and his team have been looking after my IT needs for over 5 years now. Their advice and customer service is always helpful and friendly and very reasonably priced. It’s rare to find their level of service these days. Yet to find a problem that Paul cannot solve! Keep up the great work guys. […]
Tony Tesoriero
Tony Tesoriero,
My computer had up many viruses and was a mess. I contacted Norton for help. What a mistake that was. It took several hours on the phone with them only to be told they couldn’t fix it and advised me to contact H.P. tech support. More hours on the phone with no results. I thought […]
Robyn L
Robyn L,
I am on an aged pension and was in the market for a cheap laptop to do classes at my local community house. I purchased a used laptop from Paul that he had refurbished. The machine has functioned flawlessly for months now and all for a great price that was discounted as I’m on a […]
Jock M
Jock M,
When I do have an issue, Paul and his team are able to quickly assess the problem via remote access and determine appropriate action so as I can minimise any possible downtime. Their turnaround times are very quick, and it is a pleasure doing business with them. Computers are such a big part of life […]
Jesse Scraven
Jesse Scraven,
In my business, I rely on my computers to be up for random critical times and events. I had become so frustrated and angry with past providers in that their performance was of a much lower level than their promises. I had lost trust in being able to rely on computers as a part of […]
John – Brighton
John – Brighton,
Paul is the BEST computer guy that has ever hit the Bayside area. Excellent service, affordable, very knowledgeable, helpful and quick to get things back up and running. He has done many jobs for me and I applaud the quick service. Thanks, Paul for another job well done and in record time. It’s a pleasure […]
Seven J
Seven J,

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CONTACT US

Horizontech is conveniently located just off of Bay Rd approximately 1 kilometre from Southland Shopping Centre. If you would like to book a service or would like a quote on services please use the below form for a quick response

Open: 9:30am - 5:30pm M-F & 10am to 3pm Sat
Closed All Public Holidays
Factory 4/5 Graham Rd, Highett, Vic 3190
(03) 9555-6684 or (03) 95552545